DIFFICULT CONVERSATIONS Services
DIFFICULT CONVERSATIONS
ROLE PLAY
If you feel anxious about an upcoming difficult conversation, role playing, (acting out the event with another person), is the gold standard in preparation.
Explore, in an actual conversation that feels like the real thing, how others will respond and how YOU will feel and react in the moment.
Practice new ways to speak persuasively (not abrasively) and to control your defensiveness when the stakes are high.
Experiment with ways to disarm conflict and turn disagreement into dialogue, so the other person feels heard, respected and included.
Plus, coach Michele will introduce stress-reducing techniques from the acting world that will aid in a successful, agreeable outcome.
Simulations not only help you address real-world problems in a risk-free space, but also help increase your empathy, adaptability and listening skills, so you can talk to anyone about almost anything.
DIFFICULT CONVERSATIONS
TRAINING: PREPARE, ACT + RESOLVE
Avoiding difficult conversations at your company could be costing thousands in lost productivity and innovation, not to mention the emotional toll it takes on all involved. Using real-life examples, your employees will be trained on how to have conversations that build trust, break down barriers, and resolve conflicts.
Humans have an innate desire to cooperate: learn to capitalize on that, manage your own emotions and de-escalate arguments by reading the situation, the relationship dynamic and the unspoken needs of the other person. In an age of unprecedented tumult, being prepared for difficult conversations is mission critical for productivity, teamwork and company-wide success.
Results
COMMUNICATION SKILLS PAY WITH THESE ROI’s
- end the emotional toll that comes with avoidance
- improve team productivity, focus + energy
- reduce conflict, absenteeism + turnover
- retain top talent when they discover newfound ease + preparedness